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As I understand the computer is not booting into windows anymore instead all you get is a black screen,
Don't worry as I have a few steps to help you get through this concern,
Although, I need a few details to provide an accurate solution:
Was any update process interrupted, recently?
When was the last time it worked (date)?
Have you attempted any steps of your own to solve the issue?
Let me know if those steps worked for you. If they did, that’s awesome! Give us some reinforcement by clicking the solution and kudos buttons, that’ll help us and others see that we’ve got the answers! Good Luck.
Riddle_Decipher I am an HP Employee
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