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Honor Student
Posts: 2
Member Since: ‎12-12-2009
Message 1 of 5 (2,155 Views)

Anti virus not detected (Microsoft Security Essentials)

I have an HP p6510f with windows7 64 bit. The question is I have Microsoft Security Essentials (very pleased has caught everything and have no virus, malware, or adware problems) yet all assistants  or software scanning programs say I have no virus protection. Fully updated and system scanned by MSE, is aware of itself but not detected by other programs. Any suggestions as to why not being recognized as my virus protection by HP Advisor or other detection software.

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Provost
Posts: 26,624
Member Since: ‎07-17-2009
Message 2 of 5 (2,149 Views)

Re: Anti virus not detected (Microsoft Security Essentials)

Review the settings in the Windows Action Center. Be sure that Virus is checked.

HP laptop 17t u100,
HP Photosmart 6520 and HP Deskjet 1112
Custom 1151 socket Z270 Intel i7-7700k @4,600 Mhz, 16GB Corsair 3000 Mhz dimms
Corsair H75 water cooler, Corsair CS 650M power supply
RAID 0 (dual Samsung 960 EVO m.2 240GB) boot system
Dual Samsung 840 EVO SSDs 500GB data storage, Intel 750 PCIe SSD 400GB
MSI NVIDIA GTX 980TI 6GB
ASUS ROG PG279q @144 MHz
Windows 10 and Windows 8.1 Pro x64 in UEFI mode
Tutor
Posts: 19
Member Since: ‎02-19-2010
Message 3 of 5 (1,984 Views)

Re: Anti virus not detected (Microsoft Security Essentials)

[ Edited ]

HP does not pay attention to this?  Hp Advisor just updated today -- with the same nonsense.  It does not recognize MSE as Antivirus.  It should look at the facts.

 

Why should anyone trust ANY recommendations of HP Advisor if it cannot even recognize Antivirus software?

tgm Honor Student
Honor Student
Posts: 2
Member Since: ‎02-12-2010
Message 4 of 5 (1,763 Views)

Re: Anti virus not detected (Microsoft Security Essentials)

I have to agree that there is certainly an issue with HP Advisor not recognising that MSE provides anti-virus protection.  This machine is experiencing the same fault.  Damning the entire HP Advisor software product seems a bit extreme though.

Tutor
Posts: 9
Member Since: ‎02-09-2011
Message 5 of 5 (1,725 Views)

Re: Anti virus not detected (Microsoft Security Essentials)

Installed GFI Sunbelt Software Vipre Premium and the same thing is happening on a m8400f. This appears to be that HP is trying to sell Norton products when you click on the resolve button.

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