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likebooks
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Message 1 of 6
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Bang and Olufsen crackling speakers

HP Recommended
Hp envy 750-110
Microsoft Windows 10 (64-bit)

Speakers suddenly started making crackling noise.  I changed out the speakers and it did not stop.  How can this be fixed?

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likebooks
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How do reach HP tech support??

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Jeet_singh
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Message 3 of 6
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Hi @likebooks,

 

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. I came across your post and wanted to assist you. I see from the post that you are having an issue with crackling noise from your HP notebook. Don't worry as I have a few steps to help you get through this concern, Kudos to you for trying out the steps before reaching out to us.

 

I reviewed the post and see that you have already tried with different speakers and you could still hear crackling noise from the PC. This definitely looks to be a hardware issue with the PC. Before you could contact our HP phone support for available service related options. I would suggest you try these steps here:

 

Let's start with updating the BIOS, Chipset drivers and Audio drivers to the latest version using the Official HP website for drivers and downloads: Click here to find it. 

 

* Updating your Notebook computer BIOS

* Keeping notebook air vents clear and clean

* Increasing the efficiency of the notebook to reduce heat

* Using Windows Task Manager to identify corrupt processes

* Selecting power saves settings to shut off your computer when it is not in use

 

For more details: Click here

 

If you have followed the steps suggested and still having the issue, I would suggest this could be a hardware failure with the notebook. I would recommend you contact our HP phone support for available service related options. If your product is out of warranty, please choose paid options to get the tech support number.

 

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone numberCase number and phone number appear.

They will be happy to assist you immediately.

Keep me posted for any other assistance,

 

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!

Regards,

Jeet_Singh
I am an HP Employee

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likebooks
Author
Level 2
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Message 4 of 6
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This is not a notebook.  Other posts state this is a known issue with Bang and Olufsen and advice removing and replacing the driver??

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Jeet_singh
Retired
Retired
21,068 21,032 1,399 2,355
Message 5 of 6
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Hi @likebooks,

 

Thank you for replying,

I appreciate your time and efforts,

 

I'm glad you pointed out that, as I might have overlooked it, however, I would suggest you follow the steps suggested in the previous post to update the Bios, Chipset drivers and audio drivers from our HP support website

 

Next thing, I would also suggest here is to clean the fan and air vents and check for the power settings options from this support document (Please ignore the heading as these steps should be the same for your OS as well).

 

I hope this helps. Let me know how it goes for further assistance. 

 

Eagerly waiting for your response!

I hope you have a good day ahead,

And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

Regards,

 

Jeet_Singh
I am an HP Employee

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Jeet_singh
Retired
Retired
21,068 21,032 1,399 2,355
Message 6 of 6
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HP Recommended

Hi @likebooks,

 

Thank you for replying,

I appreciate your time and efforts,

 

I'm glad you pointed out that, as I might have overlooked it, however, I would suggest you follow the steps suggested in the previous post to update the Bios, Chipset drivers and audio drivers from our HP support website

 

Next thing, I would also suggest here is to clean the fan and air vents and check for the power settings options from this support document (Please ignore the heading as these steps should be the same for your OS as well).

 

I hope this helps. Let me know how it goes for further assistance. 

 

Eagerly waiting for your response!

I hope you have a good day ahead,

And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

Regards,

 

Jeet_Singh
I am an HP Employee

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