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DW2016 Honor Student
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Begins shows 2011 but MFG Shows 2015 in HP Warranty lookup

HP ProBook 650 G1
Microsoft Windows 10 (64-bit)

Hello ,

Question when looking up warranty entitlement in HP on our computer HP ProBook 650 G1 it shows begin date of 2011 a start date at 2015 but the customer purchase in 2016.. Below is the expample :

Confused.. Can any one explain why the date differance.

Entitlement (includes Factory Warranty and Contracts) Coverage Begin Date
(MM/DD/YYYY)
Expiration Date
(MM/DD/YYYY)
In Warranty Part 04/04/2011 02/01/2019 img Labor 04/04/2011 02/01/2019 img Onsite 04/04/2011 02/01/2019 img Pickup 12/29/2015 02/01/2017 img Software n/a n/a img

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Begins shows 2011 but MFG Shows 2015 in HP Warranty lookup

@DW2016

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
 
Thank you for visiting the HP Support Forum.

I work on behalf of HP
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DW2016 Honor Student
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Begins shows 2011 but MFG Shows 2015 in HP Warranty lookup

Thank you Kevin so much for your help on this matter.

 

Debra Lynn Wilson

Parts/Claims Admin- AP Controller

Corporate Technologies

1595 Galbraith Ave SE

Grand Rapids, MI 49546

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