• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-16-2017 05:55 PM

HP Recommended
Product: HP ENVY 23 All-in-One 23-c023
Operating System: Microsoft Windows 10 (64-bit)

Hi I have a contractor trying to encrypt with bitlocker but fails at restart for bitlocker system check.

Machine does not have a TPM chip so she is using USB key but is this machine/BIOS even compatble with bitlocker?

 

Many thanks

 

1 REPLY 1

‎05-17-2017 02:59 PM

HP Recommended

Hi @techmecca,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you.

I understand that your HP ENVY 23-c023a All-in-One Desktop PC fails at restart for BitLocker system check.

 

This issue could occur if BitLocker is not compatible.

 

Let's go through a few steps to troubleshoot this issue.

 

And here's the step by step guide for you in the link: Using BitLocker Drive Encryption

 

Let me know if this helps.
 

You have a good day ahead.

Rainbow23 - HP Support.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.