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Richard38 Student
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HP Recommended

Black Monitor

Envy 750-167c
Microsoft Windows 10 (64-bit)

Have a new Envy 750-167C.  Boot up out of the box - black monitor.  I have a vga monitor so I bought a vga to hdmi adapter from Best Buy - same thing.  Went back and got a nvidia GEFORCE GT 710 graphics card with a vga connector on it.  Same thing, black monitor.  Connecter the monitor to the old computer and all is good.  Any ideas?

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HP Recommended

Black Monitor

Richard38

 

Hello;

Allow me to welcome you to the HP forums!

I read your post about problems with your new HP PC and wanted to help.

You should not be having problems with a PC this new.

While this PC is still under warranty, you should contact HP Customer Support directly to have them put you in touch with HP Technical Support to see what they can do about diagnosing and repairing your machine remotely.

I did this recently and the HP Tech was able to remotely access my PC from the Internet and do the needed repairs.

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!

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However, HP Customer Support is generally not available on the weekends, so you might have to wait until Monday to contact them.
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Good Luck

***If my post helped, click the White thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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