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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-14-2017 11:14 AM

HP Recommended
Product: HP Pavilion

I am trying to open my late mil's laptop to retrieve pictures and files, and I thought my boggest problem was going to be password (pretty sure I know that). Of course it's not that easy! It hasn't been on in at least 6 months, possibly longer. I plugged it in to a power cord and the lights all come on, but the screen stays black. I tried the recommended steps of unpluggin, remiving battery, etc. If I plug it back in without the battery in, the power lights flash on but won't stay on. If I try just he battery (which I am sure is dead), same thing. With battery and cord, the power light (lightning bolt in bottom corner) stays on, but no images, no cursor. Tried ctrl alt del and ctrl shift escape, no results. Suggestions??? I'm sur ethere are things on here the family would love to have, but taking it to a repair shop is out of the budget right now!

2 REPLIES 2

‎05-14-2017 11:15 AM

HP Recommended

Oh, and when I try things like caps lock, there is no response (no light, etc.)

‎05-15-2017 01:14 PM

HP Recommended

Hi @asegna,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you out.

 

I understand that you are facing black screen issues with your HP Laptop.

 

In order to assist you better, please let us know the model number of the unit and the operating system installed on the computer from the links below: 

 

1. How to Find Your HP Product Model Number

 

2. Click Here If Windows Operating System is installed

 

3. Click Here If Mac Operating System is installed

 

In the meantime, you may check the link: Computer Starts but Screen Remains Blank (Windows 10, 😎

 

You have a good day ahead.

Rainbow23 - HP Support.
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