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mmac48
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Black Screen

HP Recommended
HP Envy23-d010a
Microsoft Windows 10 (64-bit)

My computer seems to start up but all I have been getting is a black screen. I have tried many different variations listed in various forums (of which there are many so lots of people have this problem) to solve this issue but I have not had success with any of them.

I have now just tried resetting the bios by removing the battery and replacing it. Now I get a series of 5 beeps when I try to start up the computer. My understanding is that this means the bios has been successfully reset. However the computer does not get passed this point.

I have read on a few forums that it the issue is thought to be the motherboard. I have also read a few posts where people  have replaced the motherboard only to have the new one crash with the same issue.

Any help would be appreciated.

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Tardis40
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HP Recommended

Hi @mmac48,

I hope you enjoy your visit to the HP Support Forums. I understand you are having an issue with the computer not booting. I would like to assist you today with resolving this issue.

 

Please look at the document for Computer Does Not Start (Windows 10,8).

 

Please keep me informed of how things went. 

If you require further assistance, let me know and I will gladly do all I can to help you.

Please let me know if this resolves the issue by marking this post as "Accept as Solution".
To simply say thanks, click the Thumbs up below! 🙂

 

Thanks.

Tardis40
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
Click Kudos Thumbs Up on the right to say “Thanks” for helping!
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mmac48
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I have tried all of the different options to resurrect my all in one desktop. I need to get it repaired. I live in Melton Victoria. Where is the nearest authorised HP repairer.?

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mmac48
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I have tried all of the different options to resurrect my all in one desktop. I need to get it repaired. I live in Melton Victoria. Where is the nearest authorised HP repairer.?

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