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barbt425 Honor Student
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Black screen after automatic system update

HP Envy 23 Touchscreen
Microsoft Windows 10 (32-bit)

I have tried all of the start up troubleshooting steps given on line.  There is a light on where the power cord plugs in to the base of the computer.  No sounds.  I have called tech support and keep getting disconnected.  I cannot do any more without someone calling me back.  This computer is 2 months old.  Please help me contact someone.

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Message 2 of 2
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HP Recommended

Black screen after automatic system update

Hi there @barbt425,

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.


If you are unfamiliar with how the Forum's private message capability works, this post has instructions.

Malygris1
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
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