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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎01-09-2017 01:09 PM

HP Recommended
Product: Pavilion p6310y PC
Operating System: Microsoft Windows 7 (64-bit)
When starting up it goes to screen with memory bank and drives information, then immediately switches to a black screen that says reboot and select proper boot device. Or insert boot media in selected boot device and press a key. I'm pretty sure I had a virus on this computer but I'm. It sure why it's not loading to the main start up page. Please help
1 REPLY 1

‎01-09-2017 01:52 PM - edited ‎01-09-2017 01:56 PM

HP Recommended

 

 

Those are symptoms of a problem with the disk-drive:

 

* not getting power;

* data-cable between disk-drive and the motherboard not connected (at one/both ends);

* corrupted "boot" records;

* dead electronics on the motherboard;

* the disk-drive no longer is "spinning" -- dead motor;

 

Reboot, and enter BIOS SETUP, to see if the disk-drive is listed immediately above/below the CD/DVD drive.

If not, the motherboard has not detected the disk-drive, or the disk-drive has not responded.

 

Reboot, and enter HP Diagnostics, and try to run the disk-drive "test".

Does it "pass", or what error-messages are shown?

 

From: http://support.hp.com/us-en/document/c01959720

your computer was manufactured in November 2009 (or maybe later).

My automobile's tires wore-out after 5 years, and needed to be replaced.

Your computer's disk-drive has lasted 7 years (2010 through 2016), and probably needs to be replaced.

 

 

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