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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-05-2017 08:56 AM

HP Recommended
Product: Envy20
Operating System: Microsoft Windows Vista

My computer screen just refused to turn on. The device makes noise like it is on when I try to start it, but nothing happens on the screen. What is going on here?

1 REPLY 1

‎05-06-2017 03:46 PM

HP Recommended

Greetings @GoodForYou, 

 

Welcome to HP Forums and Thanks for the post. 

 

I understand that your computer is powering On but there is not display on the computer. 

Not to worry, I will be glad to help. 

Have you tried any troubleshooting steps on your own?

May I know the exact model number of your computer? Click here. 

Do you have any external devices connected to your computer?

 

Please try this interactive guided troubleshooter and let me know how it goes. Click here. 

 

Keep me posted. 

Chimney_83
I am an HP Employee

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