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EddieG1
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Message 1 of 4
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Boot lock up

HP Recommended
Example: Mini Desk 300-250
Microsoft Windows 10 (64-bit)

M unit is a mini desk top HP Pavilion model 300-250 with  i5 processor. When i boot, the screen stucks at the HP logo on blue circle. When I make a diagnostic, I power it on while pressing f10, what appaears on the screen is the description of the processor, and instruction to press esc to start up menu. When i press esc  nothing happens on the screen.

 

Is the bios no longer detected or there is a further problem on the motherboard.  Previously the power was intrerupted during shut down. If the problem is the power , why can i still detect the processor?

 

Can this unit still be revived, it is fairly new, less than one year.

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Grzwacz
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Message 2 of 4
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HP Recommended

Hi Eddie

 

Contact HP Support if you are in warranty. 320-250 is not a specific product.

 

Any power interruption will probably damage the power supply, installed components, or the motherboard.

 

Being stuck at the HP Logo means the PC is unable to POST.

 

Grzy

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EddieG1
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Message 3 of 4
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HP Recommended

Being stuck at the HP Logo means the PC is unable to POST-

is this repairable or reversible?

Unit ID as follows:

Model No.: 300-250

Product no.: 826501-001

Serial No.: [Personal Information Removed]

HP Pavilion Mini Desktop

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Grzwacz
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Message 4 of 4
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HP Recommended

Hi  Eddie

 

Any device can be fixed.

 

Your PC is, well, very small.

 

I have no idea what the inside of this unit looks like. All components could be soldered on the motherboard.

 

I build and repair Desktop PC's.

 

I really think you need to contact HP on this one.

 

Grzy

 

 

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