I'm having issues and an concerned on what to do about it. My computer won't boot up passed the HP screen. It won't even get to the point I can select diagnostics screen. About 1 in 20 boots it will get passed it and then ask me to choose a keyboard language but will not let me select anything. What is going on? I was thinking my hard drive is corrupt but I don't want to go get a hard drive and have it be something else. Please help.
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As I understand the computer is powering on, however, doesn't have a display on the screen anymore,
Don't worry as I have a few steps to help you get through this concern,
Please attempt the below steps:
Perform a Hard Reset on the PC:
Many startup errors and other problems can be resolved by decreasing the amount of power stored in hardware components. Decreasing stored power is sometimes referred to as a "Hard Reset." Use the following steps to perform a hard reset on a computer:
Turn off the computer completely; disconnect the power cord from the back of the computer.
With the power off and the power cord disconnected, press the power button on the computer for 5 seconds. The power light indicator on or near the power button might turn on briefly but then go out.
Reconnect the power cord and turn on the power.
Please follow the steps suggested in the guided troubleshooter for No Power or No Boot Troubleshooting - Click here
I understand you tried the steps suggested and still having the issue, I would suggest you contact our HP phone support for further assistance. Please fill in the product details to get the tech support number.
Please use the following link to create yourself a case number, then call and it may help speed up the call process: