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Mevans8806
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Boot up issues

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HP pavilion p6754y
Microsoft Windows 10 (64-bit)
I'm having issues and an concerned on what to do about it. My computer won't boot up passed the HP screen. It won't even get to the point I can select diagnostics screen. About 1 in 20 boots it will get passed it and then ask me to choose a keyboard language but will not let me select anything. What is going on? I was thinking my hard drive is corrupt but I don't want to go get a hard drive and have it be something else. Please help.
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Jeet_singh
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Hi @Mevans8806,

 

Welcome to the HP Forums 🙂 I would like to take a moment and thank you for using this forum, it is a great place to find answers. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More.

 

As I understand the computer is powering on, however, doesn't have a display on the screen anymore,

 

Don't worry as I have a few steps to help you get through this concern,

 

Please attempt the below steps:

 

Perform a Hard Reset on the PC:

Many startup errors and other problems can be resolved by decreasing the amount of power stored in hardware components. Decreasing stored power is sometimes referred to as a "Hard Reset." Use the following steps to perform a hard reset on a computer:

  1. Turn off the computer completely; disconnect the power cord from the back of the computer.

  2. With the power off and the power cord disconnected, press the power button on the computer for 5 seconds. The power light indicator on or near the power button might turn on briefly but then go out.

  3. Reconnect the power cord and turn on the power.

 

Please follow the steps suggested in the guided troubleshooter for No Power or No Boot Troubleshooting - Click here

 

Run the System diagnostics test as well as extensive test on the Hard drive and Memory from F2

 

For further assistance, please go through the steps suggested in the support document for - Computer Does Not Start (Windows 10, 😎 - Click here

 

I hope this helps. Let me know how it goes for further assistance. I'll be more than happy to help.

 

Eager to help!

Let me know if those steps worked for you.

If they did, that’s awesome!

Give us some reinforcement by clicking the solution and kudos buttons,that’ll help us and others see that we’ve got the answers!

 

Regards,

 

 

Jeet_Singh
I am an HP Employee

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Mevans8806
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Thanks for the effort. The hard reset did not work. It's still gets top the HP screen that you should be able to hit setup or diagnostics and it freezes
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Jeet_singh
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Hi @Mevans8806,

 

Thank you for replying,

I appreciate your time and efforts,

 

I understand you tried the steps suggested and still having the issue, I would suggest you contact our HP phone support for further assistance. Please fill in the product details to get the tech support number.

 

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone numberCase number and phone number appear.

They will be happy to assist you immediately.

Keep me posted for any other assistance,

 

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!

Regards,

Jeet_Singh
I am an HP Employee

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