The HP Community is here for you.
03-22-2014 12:30 PM
My HP Pavillion P6 Desktop will not recognize or play DVDs. However, it does play CDs. Here are the specifics:
Model #p6 2033w
I have used the proper codex software ... no help.
Any help would be appeciated.
03-22-2014 01:39 PM
You can try the microsoft fix it tool.
Try resolution step 2 first and if that doesn't work, to to resolution step 3.
Then you can try the other resolution steps if neither of the above work.
If nothing works, then I suspect the DVD portion of the drive is bad.
They have two lenses. One reads CD's and one reads DVD's.
That is because the different type disks require lenses having different focal lengths.
03-30-2014 05:02 AM
I applied all steps to no avail. Still, the dvd does not read. As I recall, my last desktop was an HP Pavillion. It had two optical disc drives. That dvd drive had similar problems. All troubleshooting efforts indicated the drives were working properly. Thanks for your input.