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Mark3525
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CDROM HP DVD_A__DS8A9SH

HP Recommended
Microsoft Windows 10 (64-bit)

CD/DVD Rom, not working in Windows 10 Home - 64 bit , hardware present.

HP 23-d116a

Driver Provider: Microsoft

Driver Date: 21/06/2006

Driver Version: 10.0.14393.0

 

CD rom present, will not play or burn dc/dvd.

Have tried regedit, BIOS, driver update, reinstall but still not working.

 

Any solutions - would appreciate.

Mark 3525

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Riddle_Decipher
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HP Recommended

 

@Mark3525

Thank you for joining HP Forums.}

I'll be glad to help you 🙂

 

As I understand the optical drive is present, however, it will not play or burn dc/dvd,

Here's a related HP Forums post that seems to have helped many others: Click here

 

Apart from the above step, considering you've pretty much done it all (And that's quite impressive),

The only other step is to perform a hardware test using the hardware diagnostic tool: Click here for details.

 

Reply with the results.

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

 

If you wish to show appreciation for my efforts, 

Mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

Riddle_Decipher
I am an HP Employee

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wb2001
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Message 3 of 3
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@Mark3525,

Wisdom is something we all desire, and hindsight is better than forthought.  That said.

Please read this dated article about disappearing features with WIN 10. See #2 for CD/DVD playback.

Download this simple program to burn media.  It's called CDBurnerXP.

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

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