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jayman4him
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Can no longer log into my machine

HP Recommended
45T49AV#APA
Microsoft Windows 7 (64-bit)

My computer has quite working, the best I can get is pressing F11 when starting up, but just get the system screen - no mouse, no tab, nothing to navigate.    I know it is an old machine, but who can afford a new one ?

 

Is there a good HP phone number anymore?   Some have suggested I need to install afresh copy of OS - Windows 7 Pro - but when did an OS go stale ? 

 

Any help would be appreciated - thanks

 

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mdklassen
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Message 2 of 2
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HP Recommended

Welcome to this forum.

 

> My computer has quite working,

 

What are the symptoms?

When it is turned off, does pressing the ON/OFF button not work?

If it does start-up, what "action" is associated with that 'F11' key-press?

Is there an option to press a different key to "run HP Diagnostics" (or wording like that) ?

If you press that key, run the HP Diagnostics, to see if your disk-drive has failed, or if it is in "imminent failure" status.

 

> I know it is an old machine, but who can afford a new one ?

 

Access: www.bestbuy.com    and search for "refurbished desktop computer".

You'll find "decent" computers running Windows 10, for under $200 US.

 

> Is there a good HP phone number anymore?  

 

As opposed to a bad one? :Wink:

 

> Some have suggested I need to install a fresh copy of OS - Windows 7 Pro - but when did an OS go stale ? 

 

The files that make-up a "bootable" installation of Windows 7 can, and do, get corrupted.

By a "fresh" copy, they are saying that you should delete everything on 'C:', and start afresh to install Windows.

 

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