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frankfw
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Can not read SD card

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I have a Pavilion with built in card readers and using Windows 10. When i place an SD card in the reader the light comes on but the reader doesn't show up on my pc. In addition my canon printer's reader and a usb reader do not show up in my pc. I have tried updating drivers and have run out of ideas. Please help.

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The_Fossette
HP Support Agent
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Hi @frankfw

 

Welcome to the HP Forums!

 

Thank you for posting your query in this forum, it's a great place to find answers.

 

I reviewed your post and I understand that the card reader on your computer is not working.

 

I’d love to help!

 

Follow the steps in the below article and check if it helps.

 

http://hp.care/2lhk27S

 

NOTE: Though the article is for Windows 7, the steps are same for Windows 10

 

Let me know how it goes and you have a great day!

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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frankfw
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Tried the recomendations but still does not work. 

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The_Fossette
HP Support Agent
HP Support Agent
29,155 29,140 1,947 2,577
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Hi @frankfw

 

Thank you for posting back.

 

I recommend you to contact phone support to further diagnose the issue.

 

Follow below steps to contact phone support.

 

Step 1. Open link:  www.hp.com/contacthp/
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click on HP contact options - click on Get phone number

 

Take care!

 

Cheers!

The_Fossette
I am an HP Employee

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