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Top Student
Posts: 6
Member Since: ‎03-19-2013
Message 1 of 3 (1,519 Views)

Can't connect to speakers via bluetooth since updating to Windows 8

Hello all. I have an HP Pavilion dm4 3050 laptop. I have spent a lot of time trying to fix my bluetooth problems since updating to 8, and now I need some help!

I go into add a device in a the CP and the machine finds the bluetooth speakers and I add them. I then right click them-> sound settings, then see my speakers below the default device speakers. They are listed as disconnected so I right click them and try to connect but they won't connect. I have updated the Intel bluetooth drivers but the speakers still won't connect. What can I do? Thank you.

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Regents Professor
Posts: 4,677
Member Since: ‎12-15-2011
Message 2 of 3 (1,493 Views)

Re: Can't connect to speakers via bluetooth since updating to Windows 8

[ Edited ]

Hello frankfeline,

 

Take a look at this document, which provides a couple of suggestions and troubleshooting steps that hopefully, will help to resolve your Bluetooth speaker connection issue.  Please let me know if it helps.


Good luck!

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Top Student
Posts: 6
Member Since: ‎03-19-2013
Message 3 of 3 (1,490 Views)

Re: Can't connect to speakers via bluetooth since updating to Windows 8

The troubleshooting did not work. 

 

 

Do you know how to get the update driver scan tool to work?  I get the below error message after scanning:

 

HP was unable to verify that you have this product, but did find other products.

 

 

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