Cannot get Logitech Z906 5.1 THX Surround Speakers to function on Envy Phoenix 850se

Ralph_H · ‎01-10-2016

Just received a new Envy Phonix 850se and am getting all my hardware attached and functioning before moving the unit to Windows 10 (currently running factory build of Windows 7). This product has Realtek HD Audio hardware and Bang & Olufsen software. Both configuration screens allow for testing of the connected speakers, but only produce sound to two speakers that are plugged into the "green" jack. The Bang & Olufsen config screen indicates that the 3 speaker inputs (6 channels) should be placed across the green, pink, and blue jacks. The Realtek config screen seems to show that only the "green" jack is being used for speaker output.

I would like to get this last piece of hardware working before performing the windows 10 upgrade.

Please advise on things to inspect and options to enable the 5.1 surround speakers to function.

Thanks,

RPH

Kutusov · ‎01-10-2016

I'm far from an expert on this (in fact just read your question because I was posting a much simpler one) but I used similar Logitech speakers for a long time. The colours on the 3 Logitech plugs didn't match the jacks on my Asus motherboard or Soundblaster cards. IIRC, they were black, green and orange and it was always a bit of a guess work to find out how to connect them. I think it was the black one that would give me just the 2 front speakers and nothing else.

Try diferent connections as the colours are not really any help...

Ralph_H · ‎01-10-2016

Thanks - I already tried all the combinations.

It made no difference.

Only sound through 1 set of speakers (Qty 2).

Kutusov · ‎01-10-2016

I didn't got the part where you say there is Realtek and B&O software... is it supposed to be like that? Can't you unistall one of them? One might be getting in the way of the other. I've google this and that seems like a comum issue.

What seems to work for some is unistalling every single sound drive you have, istall the latest Realtek one and doing the following (it's a copy/paste)

1.First Download the Realtek High Definition Audio Driver R2.37...

2.Install it....

3.Go to Control panel----->Sound----->Speakers(DoubleClick it)....

The Speaker properties windows appears in that go to Enhancements tab...Select the Speaker Fill ...

Then Check the speaker...your 5.1 or 2.1 wil works fine.....

Ralph_H · ‎01-10-2016

It turns out that the B&O interface is a HP re-branded Realtek piece of software. It is one one suite of software. I hestiate to uninstall the orignal HP build software (since they will likely tell me to reinstall it before they offer any assistance on this brand-new product that should support 5.1 out of the box). If I don't get a better option, I can certainly unistall the HP stuff and install the generic Realtek software from their web-site.

Thanks,

RPH

Ralph_H · ‎01-10-2016

Found a setting that works.

On the Z906 Control Console, Deselect ANY EFFECT (3D, 4.1, 2.1) and all the speakers work as necessary in the proper order (position).

Also for reference, proper connection was determined to be as follows:

Green (subwoofer) to Green (PC)

Pink (subwoofer) to Pink (PC)

Black (subwoofer) to Blue (PC)

Thanks for all respondents.

RPH