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Baylor
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Cannot get sound through external speakers

HP Recommended
Slimline 260a010 desktop
Microsoft Windows 10 (32-bit)

Hi.  I just bought a new HP Slimline 260a010 desktop.  The only issue is I cannot get sound working through external speakers.  I tried two different sets of speakers, both know to work on other computers (desktop and laptop).  I ran the troubleshooter and it did not help.  I am plugging into the stereo 1/8" jack (green) in the rear of the computer.  What is confusing is that when I plug my headphones into the same jack in the back I get sound.  Please advise what I can try next.

Thank you.

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Rainbow23
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Message 2 of 2
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HP Recommended

Hi @Baylor,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you.

I understand that you are facing issues with the external speakers of your HP Slimline 260-a100 Desktop wherein there is no sound.

 

This issue could occur if the audio drivers are not updated.

 

Let's go through a few steps to troubleshoot this issue.

 

And here's the step by step guide for you in the link to update the audio drivers: Realtek HD Audio Driver (Windows 10 v1607)

 

Let me know how this works.
 

You have a good day ahead.

Rainbow23
I am an HP Employee

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