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    Fix Windows 10 Update Issues

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Cannot login to Windows 10

HP Recommended
HP Envy 23se-d394 Touchsmart
Microsoft Windows 10 (64-bit)

Normally have no problems logging in to Windows 10 Pro. This morning I can hear the hard drive constantly running.

 

In the past if I had any issues I would simply hard start the machine by pushing the button. That would shut down. Then push button again and machine would restart. It would come back to sign in page.

 

But today that has not helped. I restart, then machine comes back to desktop picture, but I can't get beyond that. Machine is HP Envy 23se-d394 Touchsmart. Need some help.

 

Thanks so much.

Loy Banks
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HP Recommended

Hi,

 

Do you do auto updates ? If yes, machine could be trying to install updates and you killed it. Now, please leave it on wait and hope it can recover it self. After 2 hours, please check and post back.

 

Regards.

BH
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@banhien wrote:

Hi,

 

Do you do auto updates ? If yes, machine could be trying to install updates and you killed it. Now, please leave it on wait and hope it can recover it self. After 2 hours, please check and post back.

 

Regards.


I did that very thing this morning. Except I left it for 4-5 hours. But when I came back nothing had chnaged. Same problem.

Loy Banks
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43 29 1 3
Message 4 of 5
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HP Recommended

@LoyGramps wrote:

@banhien wrote:

Hi,

 

Do you do auto updates ? If yes, machine could be trying to install updates and you killed it. Now, please leave it on wait and hope it can recover it self. After 2 hours, please check and post back.

 

Regards.


I did that very thing this morning. Except I left it for 4-5 hours. But when I came back nothing had chnaged. Same problem.


I should also mention I'm not getting any response from the keyboard or mouse. Have also tried ctl-alt-delete without any success. If I could get to a restore cetting I could use that. Also tried holding F8 during bootup without success.

Loy Banks
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Hi,

 

This is a painful task to recover it. Please read the following information for more info

 

    https://www.quora.com/What-will-happen-if-I-shut-down-my-laptop-during-windows-10-update-1

 

I don't think you have created a recovery disc for Windows 10 (not HP Recovery set) therefore my suggestion is to reinstall Windows 10.

 

Regards.

BH
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