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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-02-2017 06:38 PM

HP Recommended
Product: Hp all in one
Operating System: Microsoft Windows 10 (64-bit)

Put the printer cd in the drive, now the drive open, but no cd. Where did it go? Is it stuck ? How do I get it out? Help, thanks

3 REPLIES 3

‎03-02-2017 08:26 PM

HP Recommended

Hi,

 

Normally for AIO machines, the CD/DVD drives are trayless. Can you still can see under File Explorer ?

 

  • If yes, simply right click it and select Eject.
  • If no, then it dropped inside; retrieving it could be a huge task (a) Remove the back and (b) carefully take it out.

Regards.

BH
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‎03-28-2017 08:53 AM

HP Recommended

This is exactly what happened with mine.  What didyou do??

 

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‎03-28-2017 08:55 AM

HP Recommended

I have tried ejecting several times and nothing - the CD is still inside.  It does not seem to harm the computer, I can still work on it.  It does notshow anything is in there but I know it is!

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