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05-06-2016 07:07 PM - edited 05-06-2016 07:12 PM
How does a person chat with a HP Customer Support Representative?
05-09-2016 09:13 AM
Thank you for trying to help. However I have tried that and it was of no help at all. I was even talking to a HP support rep on the phone when he was helping me use that option and it didnt work then too.
This only proves to me that HP does not care much about their customers or what they make. I have a 2.5 yr old computer that is a complete piece of junk because of HP. I have been informed that the processor is going bad. Plus when I did get to talk to another person with HP I was put on hold and the hung up on.
05-09-2016 12:43 PM
I hear you. I have had good and bad experiences with HP also.
You are out of warranty, so HP will charge you.
Look, have a local tech verify and replace the processor. Maybe an hour of labor and the cost of the processor.
Additional component failure and the associated increase in repair costs may take this option off the table.