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KittyHawk63
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Computer or Firefox keeps crashing

HP Recommended
Windows 8.1

I get the blue screen of death. On the blue screen, I get the following or something similar.

 

*** STOP: 0X0000001A, ox0000000000000311, 0ZFFFFF680000330A0, 0x00000000c (00,000,000 °C = 32 °F)001, 0xFFFFF6800002FAD2

 

Anyone know what may be the trouble? I would sure like too know what I have to do to fix it.

 

Thanks for any assistance and advice.

 

kh63

 

Edit: I found that if I take out two of the 3 RAM memory cards, the computer stops crashing. If I have any combination of two installed, I get BSOD.  I checked all three indivivually with MemTest and all 3 passed without any errors. There must be a problem either with the Mother Board or possibly with BIOS. I don't know which it is. I've decided to run with one RAM memory card for now.

 

Any suggestion on how I should proceed to solve this problem?

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MechPilot
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HP Recommended

Hello @KittyHawk63,

 

Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.

 

I have read your post on how your computer keeps crashing, producing an error message. I would be happy to assist you in this matter!

 

To prevent your system from crashing in the future, I recommend following the steps in this document on when the Computer Locks Up or Freezes (Windows 7). I would also like to know if this same error message occurs when you boot into Safe Mode.

 

I would also encourage you to post your product number for your computer. Below is a is an HP Support document that will demonstrate how to find your computer's product number. In addition, it will also help if you indicate whether your operating system is 32 or 64 bit. The more information you can provide, the better!

How Do I Find My Model Number or Product Number?
Is the Windows Version on My Computer 32-bit or 64-bit?

 

Please re-post with the results of your troubleshooting, as well as the requested information above. I look forward to your reply!

Regards Smiley Happy

MechPilot
I work on behalf of HP



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Brian-H1
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I have had the same problem, on both Windows 7 and Linux Cinnamon 18.1.  My ethernet cable is CAT6. I switched over to chrome, and thus far, +/- 1 hour, no crashes.  Maybe you just need to dump firefox

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