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Top Student
Posts: 7
Member Since: ‎06-05-2012
Message 1 of 3 (328 Views)

Computer shuts down unexpectedly

Product Name: Pavillion 500 326-na Desktop
Operating System: Microsoft Windows 10 (64-bit)

My computer frequently and unexpectedly powers down with a critical error Event 41 kernel power. There is no warning or other screen, it just restarts.

 

I bought a new power supply hoping  that woudl help but it didn't

 

I note with some surprise that HP computers/laptops have been suffering from unexpected shutdowns for several years. Has anything been resolved and with so many complaints why not? 

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Provost
Posts: 19,909
Member Since: ‎11-21-2008
Message 2 of 3 (292 Views)

Re: Computer shuts down unexpectedly

The first thing that you should do is, open the case and do a thorough cleaning.  Dust can cause the computer to overheat and cause the symptoms that you are experiencing.  I have found that this is the problem many times.

 

Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.

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Top Student
Posts: 7
Member Since: ‎06-05-2012
Message 3 of 3 (264 Views)

Re: Computer shuts down unexpectedly

[ Edited ]

I'm sorry but this doesn't help. I have already replaced the power supply so have opened it up and have checked the fans are working an all the obvious stuff. If you check this website this seems a common problem with a wide range of HP computers going back to 2009. 

 

Thanks for trying. is there further suggestions please? I would appreciate any help

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