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05-26-2016 04:53 AM
My computer frequently and unexpectedly powers down with a critical error Event 41 kernel power. There is no warning or other screen, it just restarts.
I bought a new power supply hoping that woudl help but it didn't
I note with some surprise that HP computers/laptops have been suffering from unexpected shutdowns for several years. Has anything been resolved and with so many complaints why not?
05-27-2016 10:50 AM
The first thing that you should do is, open the case and do a thorough cleaning. Dust can cause the computer to overheat and cause the symptoms that you are experiencing. I have found that this is the problem many times.
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HP TouchPad - 1.2 GHz; 1 GB memory; 32 GB storage; WebOS/CyanogenMod 11(Kit Kat)
HP Omen 880-160se; i7-8700K; 16 GB DDR4 2400; GTX 1070-8 GB; 512 GB SSD M.2; Win 10 Home
HP Spectre 360 Convertible; i7-7560U; 16 GB memory; Intel® Iris™ Plus Graphics 640; 512 GB PCIe® NVMe™ M.2 SSD; 13.3" diagonal 4K UHD UWVA eDP BrightView WLED-backlit multitouch-enabled edge-to-edge glass (3840 x 2160); Windows 10 Pro 64 with Windows Ink
HP Photosmart 7520 AIO
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05-30-2016 02:28 AM - edited 05-30-2016 02:30 AM
I'm sorry but this doesn't help. I have already replaced the power supply so have opened it up and have checked the fans are working an all the obvious stuff. If you check this website this seems a common problem with a wide range of HP computers going back to 2009.
Thanks for trying. is there further suggestions please? I would appreciate any help