Connecting to a 5.0 wireless signal

[Mario7102]

I have an HP Envy 20 touch screen system.  I am trying to locate the wireless signal from my new modem, which is a 5.0 and it is not showing up on my network.  What needs to be done?

Thank you

Mario

[MKazi]

@Mario7102

Let me take a moment to thank you for posting on the HP Support Forums. 

I understand that you have an HP Envy 20 touch screen PC and it is unable to locate the wireless signal from the new modem which works on 5 GHz network. I'll do my best to help.

To provide an accurate resolution, I need a few more details: 

• The exact product model no. This link will help you to find the model no: http://hp.care/2bygf7l
• Is it a modem or a router?
• Do other devices/computers (iv available) connect to the modem?
• Does the PC detect other networks?

Meanwhile, I recommend you to perform the steps as described in detail from this link. 

Please feel free to reply. I'll be here to help you. Cheers! 🙂

[Mario7102]

I have a modem from ATT.  My ENVY20 product code is 00179-60197-57815-AAOEM.  My samsung phone can see the 5.0 signal.  No other HP computers in the house (3 total) can see the 5.0 modem.

Thank you for your assistance

Mario Accardo

[MKazi]

@Mario7102

Thanks for replying. 🙂

But the product code you sent me is the not the PC model number. This link will help you to find the model no: http://hp.care/2bygf7l

Meanwhile, you may try the below steps:

1. Go to Desktop mode
2. Select Charms > Settings > PC Info
3. Click Device Manager (located in the top left of screen)
4. Click the > sign to expand the Network adapters entry.
5. Right-click the wireless adapter and click Properties.
6. Click the Advanced tab, click 802.11n mode, under value Select Enable.

Let me know. Thanks again!