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I have an HP Envy 20 touch screen system. I am trying to locate the wireless signal from my new modem, which is a 5.0 and it is not showing up on my network. What needs to be done?
Let me take a moment to thank you for posting on the HP Support Forums.
I understand that you have an HP Envy 20 touch screen PC and it is unable to locate the wireless signal from the new modem which works on 5 GHz network. I'll do my best to help.
To provide an accurate resolution, I need a few more details:
Meanwhile, I recommend you to perform the steps as described in detail from this link.
Please feel free to reply. I'll be here to help you. Cheers! 🙂
I have a modem from ATT. My ENVY20 product code is 00179-60197-57815-AAOEM. My samsung phone can see the 5.0 signal. No other HP computers in the house (3 total) can see the 5.0 modem.
Thank you for your assistance
Thanks for replying. 🙂
But the product code you sent me is the not the PC model number. This link will help you to find the model no: http://hp.care/2bygf7l
Meanwhile, you may try the below steps:
Let me know. Thanks again!
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