Hi, please advise. My cable is hooked up directly into my desktop, and there's no one else using wifi in my home.
I like to watch live stream news shows while I do paperwork or listen to them while I play a CD video game, but my connection drops a lot.
I called the cable company often for over a year, and they'd reset it, and they sent out someone a few times and I even paid to have them boost my power to 200 Mbps, but I'd still get only 10 to 60 on Speedtest.net, and live streaming still dropped and I'd have to refresh the page several to many times in an hour. I couldn't change cable providers b/c they're the only one my apartment building is wired for.
This week they sent out a cable worker and his supervisor, who found two problems. They fixed the cable cord inside the wall which had some kind of problem with the little silver thing, I think it's called a coaxal, causing interference. This boosted my signal to 90 to 95 Mbps on my desktop (but he got 230 on his ipad using my wifi, and I have a super strong signal, all the bars are full). However, my live streaming still drops, although not nearly as much. The supervisor said I need a "Dualband Wifi card that can access a 5Ghz network."
Can you think of any other possible problems causing this that have been overlooked? I use both McAfee and CCleaner which I use daily, and recently added Malwarbytes, but there doesn't seem to be a virus. Thank you.
Thank you for posting your query in this forum, it's a great place to find answers.
I reviewed your post and I understand that the connection drops when you are live streaming.
Awesome job on diagnosing the issue correctly and performing smart troubleshooting before posting your question on HP forums. Kudos to you on that score. It is a privilege to work with tech-savvy and technically competent customers like you and we greatly value your business with HP. It is a genuine pleasure to share this platform with you.
I’d love to help!
Follow the below steps to fix this issue.
Open CMD as Admin: Copy the following commands, and press Enter after each one.
netsh int tcp set heuristics disabled
netsh int tcp set global autotuninglevel=disabled
netsh int tcp set global rss=enabled
netsh int tcp show global (Check if All settings have taken effect)
Reboot the system and see if it works.
Let me know how it goes and you have a great day!
If the information I've provided was helpful, please give us some reinforcement by clicking the "Accepted Solution" and "Kudos" buttons, that’ll help us and others see that we’ve got the answers!
The_Fossette I am an HP Employee
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