Note on archived topics.
09-13-2011 08:38 AM
I have a Pavillion P6310Y
I tried to recover from hard drive and created recovery disks, and still i have missing windows 7 .dll files. I know this because i tried installing Microsft Office 2007, and said can't intall windows missing, xxx.dll (don't remember the exact .dll).
Is this a corrupt sector or maybe a faulty hard drive, either way if i buy a new hard drive how to i recover my system? I'am out of warranty. I dont really care about getting files back, i just want to be able to install windows 7 again with out having to pay 200.00 for a new copy.
Windows 7 home premium 64bit is my operating system.
09-21-2011 09:22 AM
Hi Vigi sorry that you are having this issue. The only to get this issue corrected is to do a clean install with the recovery disc. You have a corrupt file the hard is fine. Please call in to our customer support to purchase the disc from HP. The disc start at 15 dollars depending on your shipping options. Please call 800-474-6836 to purchase the disc.
HP Support 800-474-6836