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Terminator14 Top Student
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Crackling Sound With Realtek High Def. Audio Driver?

HP ENVY Phoenix Desktop
Microsoft Windows 10 (64-bit)

I have just recently encountered a problem where my speakers are playing/making crackling/popping sounds. However, I know this is because of my computer because I hooked my speakers up to my phone and it worked perfectly fine. I'm also aware that if I play a sound over bluetooth the sound doesn't happen. I've run the trouble shooting program 10 times, and after it caused my system sounds to termporarly stop working (fixed by restarting computer) I stopped running it. I believe this is being caused by the Realtek High Definition Audio driver, however im not positive. I've tried going to Device Manager and updating it but it doesnt solve the problem, in fact while trying all this it actually got worse. Before 5 days ago I had never had this problem, and my computer came with Windows 10 installed. I have also noticed that it mostly occurs with my left speaker and hardly at all with my right. I have a HP ENVY Phoenix Desktop, and i've had it for around a year. Any reccomendations on what to do?

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HP Support Agent
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HP Recommended

Crackling Sound With Realtek High Def. Audio Driver?

Hi@Terminator14,

 

Welcome to the HP Forums!

 

I was going through your post and understand that you need assistance in cracking sound on the PC. Is that, right? I will be glad to help you.

 

Since the audio seems to work fine with the earphones, Then I believe the issue could be a hardware issue.

Please use the link below for further assistance.

http://support.hp.com/us-en/contact-hp

 

Hope that answers you the question. Feel free to reply for more.

 

Resolv_S

 

Glad to help you. I work for HP

Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.


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"HP respects and is committed to protecting the personal information of our covered individuals." You can read more in the HP Privacy Statement.

 

Note: HP Doesn't recommend any upgrade/downgrade of any hardware/software parts or software that is bundled with the product. It may affect the manufacturer's warranty.

Resolv_S
I work on behalf of HP

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