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Honor Student
Posts: 2
Member Since: ‎10-23-2011
Message 1 of 4 (4,160 Views)

DVD\CD ROM driver problems

Windows 7 64-bit. I got a HP DVD A DH16AAL SCSI CdRom, and is saying a driver (service) for this device has been disabled. An alternate driver may be providing this functionality (code 32), how do i fix this

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Provost
Posts: 46,157
Member Since: ‎09-24-2010
Message 2 of 4 (4,151 Views)

Re: DVD\CD ROM driver problems

Hi,

 

With the optical drive connected, open windows Conyrol Panel, open Device Manager, open DVD/CD - ROM drives, right click on the DH16AAL and select Uninstall.  When this process has completed, restart the PC and let Windows re-discover the Hardware and hopefully reload the driver.

 

Regards,

 

DP-K

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Honor Student
Posts: 2
Member Since: ‎10-23-2011
Message 3 of 4 (4,121 Views)

Re: DVD\CD ROM driver problems

that did not work, any other suggestions on how to fix it

Honor Student
Posts: 2
Member Since: ‎03-07-2014
Message 4 of 4 (2,853 Views)

Re: DVD\CD ROM driver problems

Did you ever get this resolved? I am having the same issue. 

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