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daljitdodd
Level 1
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Message 1 of 2
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DVD carriage would not go in Disk lost while recording Back up

HP Recommended
HP G5350 UK
Microsoft Windows 7 (64-bit)

 

DVD in to burn back up rattling sound then stopped now tray is out tries to go in some hindrance seems broked DVD inside.

please help. How to access the inside

thanks

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mdklassen
Level 12
11,043 11,017 577 1,688
Message 2 of 2
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HP Recommended

Your desktop computer: http://h10032.www1.hp.com/ctg/Manual/c02256930

 

You need to partially disassemble the computer:

 

1. after disconnecting the power-cable, look at the back.

2. one of the side-panels will be much closer to all the connectors than the other side-panel.

3. remove that "other" side-panel.

4. look at the front, to see the location of the CD/DVD drive.

5. look inside, to see the back of that drive.

6. you'll see a thin wire (probably RED) -- about the width of your smallest finger-nail.

7. squeeze the connector that fits into the drive, and pull the connector away from the drive.

8. pull the other connector (electrical power) away from the drive.

9. there might be some screws in the side of the drive, holding it in place.  Unscrew.

10. try to wiggle the drive forward/backward a bit -- if it does not move, there probably are similar screws on the other side of it.  If so, remove the other side-panel, to access those screws.  Unscrew.

11. look at the "back" of the black-coloured front panel of your computer.

12. that panel probably has a few plastic "fingers" extending into the case.

Compare those fingers to dropping the "hitch" of a boat-trailer onto the trailer-ball on the back of your truck.

You would lift the "hitch" to free the boat-trailer.

Similarly, push each of those "fingers" to unlock them.

At this point, the front panel should be loose-enough to be removed.

13. the CD/DVD drive should slide forward, and come out.

14. use a small screw-driver to disconnect the top-cover from the drive, to expose its insides.

15. remove the "stuck" media.

16. reverse all the above steps.

 

If you're not comfortable with doing the above, take the computer to a qualified technician, for her/him to do the above.

 

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