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DVD won't play - Touchsmart Desktop / Windows 7

HP Recommended
TOUCHSMART CTO 600-1000T
Microsoft Windows 7 (64-bit)

I haven't played a DVD in a long time - I tried to play a DVD today and it won't play.  It accepts the DVD in the slot, I hear repeated grinding-type noises and eventually it displays a message that no DVD was found - and spits it out.  My husband inserted the same DVD in his Apple system and it played immediately. 

 

What I've tried:  I tried running the HP Diagnostic and after 2 hours it was hung up - so I cancelled it.  I found a link in this forum to a site on Microsoft to run a FIX IT for DVD issues.  It crashed with an error.

 

Any ideas??  thanks! 

 

 

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HP Recommended

The CD/DVD drive is likely unable to mechanically function, as it's grinding. The removal process is explained here. The only mention of DVD players in the CTO configuration are :

1) SuperMulti 8X SATA Slimslot DVD  ------------ no specified part #

2) Blu-ray player & SuperMulti DVD burner with LightScribe Technology  part # 466803-001

Could you supply the product # ??

I only did a quick search on the 466803-001,  at $100 

 

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