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Top Student
Posts: 6
Member Since: ‎02-19-2010
Message 1 of 5 (2,484 Views)

DX2250 will not boot with GV-R5670C-1GI video card installed

My DX2250 has been running properly with a GeForce 8400GS graphics card added, but I needed more graphics power.  First I installed a Zotac 400W power supply, which runs the system OK with the 8400GS card.  After replacing the 8400GS card with a Gigabyte GV-R5670C-1GI card, the system will not boot.  The monitor remains dark, the CPU fan stays on maximum speed and the HD light stays on constantly.

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Top Student
Posts: 6
Member Since: ‎02-19-2010
Message 2 of 5 (2,469 Views)

Re: DX2250 will not boot with GV-R5670C-1GI video card installed

I have RMAd the card, returning it to the seller (Newegg) as DOA.  When a replacement arrives I will report back here with the results.

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Top Student
Posts: 6
Member Since: ‎02-19-2010
Message 3 of 5 (2,435 Views)

Re: DX2250 will not boot with GV-R5670C-1GI video card installed

Replacement Gigabyte graphics card does not work either.  Could there be a compatibility problem?  Graphics card is PCI Express 2.0; computer is PCI Express x16.  Maybe the card isn't backward-compatible?

 

(BTW I updated the BIOS in the dx2250 and that made no difference)

Top Student
Posts: 6
Member Since: ‎02-19-2010
Message 4 of 5 (2,419 Views)

Re: DX2250 will not boot with GV-R5670C-1GI video card installed

Bought a PNY GeForce 9800GT card locally, which works fine.  Meanwhile, Gigabyte insists the problem is with the computer and advises a BIOS update which was already done and didn't help.

 

Newegg has agreed to a refund for the Gigabyte graphics card.  So I will be sending that card back, staying away from Gigabyte in the future, and I will be buying hardware locally instead of online.

Top Student
Posts: 6
Member Since: ‎02-19-2010
Message 5 of 5 (2,404 Views)

Re: DX2250 will not boot with GV-R5670C-1GI video card installed

Additional info from Gigabyte:  the problem affects ATI 5xxx cards from all vendors when used in AMD motherboards, and is correctable with a BIOS update.  This problem is all over the AMD/ATI forums.  It doesn't matter to me at this point, but it looks like HP needs to come up  with a BIOS update...

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