Ask questions. Help others.
The HP Community is here for you.
Post new question
Question
Reply
 
Note on archived topics.
This topic has been archived. Information and links in this thread may no longer be available or relevant.
If you have a question create a new topic by clicking here, or click on "Post new question" above and select the appropriate board.
Honor Student
Posts: 3
Member Since: ‎01-07-2011
Message 1 of 8 (5,272 Views)

Dead Pixel?

Hi. I recently purchased a laptop from HP, and i've had it for about 3 weeks now. Not until about a week ago I realized I had a red dot on my screen that only appeared on a dark background. After some research, I discovered that it is a dead pixel. I was wondering if there is any way to fix this, or do I need to send my computer back in to be replaced? Thanks! Smiley Happy

0 Kudos
Provost
Posts: 26,916
Member Since: ‎07-17-2009
Message 2 of 8 (5,259 Views)

Re: Dead Pixel?

[ Edited ]

Hi,

 

What model PC are you using?  How to Find the HP Model Number

 

HP does have a pixel policy but I need your model number to reference that particular document.

HP laptop 17t u100,
HP Photosmart 6520 and HP Deskjet 1112
Custom 1151 socket Z270 Intel i7-7700k @4,600 Mhz, 16GB Corsair 3000 Mhz dimms
Corsair H75 water cooler, Corsair CS 650M power supply
RAID 0 (dual Samsung 960 EVO m.2 240GB) boot system
Dual Samsung 840 EVO SSDs 500GB data storage, Intel 750 PCIe SSD 400GB
MSI NVIDIA GTX 980TI 6GB
ASUS ROG PG279q @144 MHz
Windows 10 and Windows 8.1 Pro x64 in UEFI mode
Regents Professor
Posts: 4,494
Member Since: ‎09-04-2009
Message 3 of 8 (5,227 Views)

Re: Dead Pixel?

[ Edited ]

Logancorry wrote:Hi. I recently purchased a laptop from HP, and i've had it for about 3 weeks now. Not until about a week ago I realized I had a red dot on my screen that only appeared on a dark background. After some research, I discovered that it is a dead pixel. I was wondering if there is any way to fix this, or do I need to send my computer back in to be replaced?

Hello Logancorry, I have purchased several LCD monitors in the past that had some stuck pixels as you describe. After some use, all of these stuck pixels repaired themselves. You may not be as lucky. It is rare now, that a monitor has stuck pixels. In the past most OEMs had a stuck pixel policy that the screen had to have as many as 7 stuck pixels before a replacement would be considered.

_____________________________________________

Please click the White Kudos star on the left, to say thanks.

Please mark Accept As Solution if it solves your problem.
_____________________________________________

Honor Student
Posts: 3
Member Since: ‎01-07-2011
Message 4 of 8 (5,216 Views)

Re: Dead Pixel?

CNF0497NS9

 

HP Pavilion dv6 Notebook PC

Provost
Posts: 26,916
Member Since: ‎07-17-2009
Message 5 of 8 (5,215 Views)

Re: Dead Pixel?

Logan,

 

That number is probably your serial number.  I need the model or product number to reference the exact pixel policy for your particular model laptop.

HP laptop 17t u100,
HP Photosmart 6520 and HP Deskjet 1112
Custom 1151 socket Z270 Intel i7-7700k @4,600 Mhz, 16GB Corsair 3000 Mhz dimms
Corsair H75 water cooler, Corsair CS 650M power supply
RAID 0 (dual Samsung 960 EVO m.2 240GB) boot system
Dual Samsung 840 EVO SSDs 500GB data storage, Intel 750 PCIe SSD 400GB
MSI NVIDIA GTX 980TI 6GB
ASUS ROG PG279q @144 MHz
Windows 10 and Windows 8.1 Pro x64 in UEFI mode
Honor Student
Posts: 3
Member Since: ‎01-07-2011
Message 6 of 8 (5,213 Views)

Re: Dead Pixel?

Product Number: XZ714AV

Provost
Posts: 26,916
Member Since: ‎07-17-2009
Message 7 of 8 (5,212 Views)

Re: Dead Pixel?

[ Edited ]

OK.  Review this specific article for your model laptop.

 

These other articles may also be helpful.

 

If your laptop is less than 21 days and you are not satisified then return it.  Otherwise it's a warranty issue if the pixel issue is covered by warranty.

HP laptop 17t u100,
HP Photosmart 6520 and HP Deskjet 1112
Custom 1151 socket Z270 Intel i7-7700k @4,600 Mhz, 16GB Corsair 3000 Mhz dimms
Corsair H75 water cooler, Corsair CS 650M power supply
RAID 0 (dual Samsung 960 EVO m.2 240GB) boot system
Dual Samsung 840 EVO SSDs 500GB data storage, Intel 750 PCIe SSD 400GB
MSI NVIDIA GTX 980TI 6GB
ASUS ROG PG279q @144 MHz
Windows 10 and Windows 8.1 Pro x64 in UEFI mode
Student
Posts: 1
Member Since: ‎09-04-2012
Message 8 of 8 (3,707 Views)

Re: Dead Pixel?

[ Edited ]

I have an HP Laptop that is about one year old, and last night the screen got an entire row of dead pixels across the screen. I was wondering how I can get this replaced!

 

The laptop is a Pavilion dm4 and the serial number is: [Personal Information Removed]

Thanks!

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation