The HP Community is here for you.
02-10-2010 08:19 PM
I have an HP m9160f with 64bit Windows Vista Home Premium, the system has a wireless keyboard and mouse. It worked fine for about a year and then one day the keyboard just stopped working. I have tried updating the software to no avail. Mouse still works using the same wireless USB. Can someone help me to figure out whatwent wrong. The keyboard was never dropped so there was no damage.
02-10-2010 08:42 PM - edited 02-10-2010 08:43 PM
Have you replaced the batteries in the keyboard? I use rechargeable batteries in my Logitech wireless keyboard and mouse.
HP TouchPad - 1.2 GHz; 1 GB memory; 32 GB storage; WebOS/CyanogenMod 11(Kit Kat)
HP Omen X; i7-6700K; 16 GB DDR4 2133; GTX 1070; 256 GB SSD M.2; Win 10 Home
HP Photosmart 7520 AIO
|**Click the Thumbs Up+ to say 'Thanks' and the 'Accept as Solution' if I have solved your problem.**|
Intelligence is God given; Wisdom is the sum of our mistakes!
I am not an HP employee.
02-15-2010 05:10 PM
My wireless keyboard (came with xb4 docking station) has also gone dead, and it's not the batteries. Interesting that the mouse is working just fine.
Please advise if anyone finds a solution..... HP support is pretty useless (as usual).
02-15-2010 10:22 PM - last edited on 04-18-2016 11:26 AM by OscarFuentes
I just found something that worked for me.
My situation: Wireless keyboard and mouse that came with xb4 docking station (mouse and keyboard both have model number 5189URF). Both worked fine for several weeks, then keyboard stopped responding (mouse was fine). Batteries had a good charge. Different USB ports had no effect.
What worked for me is described here: http://support.hp.com/us-en/document/c00048086#N1403 (under #5 "Wireless mouse/keyboard not working," in case the link doesn't automatically go there).
What they don't tell you in ANY manual (which is close to criminal) is that the blue light on the USB receiver is actually a reset button! With the receiver plugged in to a USB port, I pushed the button/light until it started flashing. What it doesn't tell you to do next is to push the blue button (not lighted) on the bottom of the keyboard until the blue light on the receiver STOPS flashing. At that point, my keyboard started to function again, and the mouse was just fine.
I wish I had back the two hours of my life I spent in chat with an HP tech who couldn't get it into his/her head that I was having a problem with a wireless KEYBOARD and not a wireless NIC (made three suggestions for fixes to wireless NIC issues). But at least I can use my PC again!
I hope this survives a reboot and I'm not jinxing myself by posting it here......