The first day I received this new computer, I noticed a very noisy liquid cooling system. It was audible in the next room. I knew that I could not live with it forever but also had projects requiring completion and so lived with it. I also noticed periodically the temperature would skyrocket for a few minutes before cooling back down.
I had purchased the extended warrantty and finally began making arrangements in August, 2016 for repair.
I see I'm not the only one reporting delayed repairs but this may be a bit longer than some others and there's no promise that it will end here. HP received my computer on 9/28/16 and emailed an expected return date of 10/10/16.
On 10/10/16, instead of receiving a computer, I received an email reporting a return delay to 10/17/16.
On 10/17 with no computer, I contacted HP and learned there was now an unannounced delay. The return would now be listed delayed to 10/26. That's return date #3.
On 10/24 with no shipping information, I contacted HP and learned "the part has been delayed" to 10/26 and so the computer would come back on 11/2/16 "or maybe earlier", return date #4. It was going to take a week to complete the necessary extensive testing.
On 10/25 the return date was stil listed on 10/26 even though the phone call reported the return date would be 11/2/16. Today 10/26, I looked on line and the original phoned return from 11/2/16 is now printed to be postponed to 11/15/16, return date #5.
Will this 5th return date be delayed to a 6th date or 7th or...? Am I truly powerless in this.
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