Hi@Eloisa1198,
Thanks for stopping by HP Support Forums.
I came across your post and would like to help.
Need assistance in fixing the issue on the monitor error. Is that, correct?
I have found an HP article which provides more information about the Menu settings.
I request you to try and check if you can perform the factory reset on the monitor. Try the link below for more steps.
http://hp.care/2kOU1B9
Hope the solution answers your query. Feel free to reply back for more.
Resolv_S
I work for HP
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Resolv_S
I work on behalf of HP
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