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NeedsHelp4 Student
Student
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Desktop All Sound is Mono

HP ENVY 750-435
Microsoft Windows 10 (64-bit)

So I just got my new HP Envy in the mail. Everything's working fine except for the sound. I noticed something was a little off with the audio. On further inspection, I noticed that audio was coming through as mono and not stero. This is the case for the line out (green) on the back of the computer and the front head phone jack. It's really odd because I can't find a setting that sets the audio to mono. This is my setup in DTS Audio Control:

 

DTS Sound.PNG

 

As you can see, it's set to stero. I've already updated the Realtek driver which didn't solve the issue, and I have checked the balance on the Speaker properties.

 

Any help or suggestions?

 

 

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HP Support Agent
HP Support Agent
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HP Recommended

Desktop All Sound is Mono

Hello, @NeedsHelp4 – Hope you are well :)

 

Thanks for reaching out. This is a wonderful location to converse with the community, get assistance and find tips.

 

I see that you are having audio issues with the new HP Envy. Try using the HP guided solutions to try and fix the issue. Check here: http://hp.care/2dp5pwy

 

If the issue still persists, try the steps below:

  • Go to device manager (You can give a right click on windows logo on bottom left corner of your screen and select device manager from the list)
  • Now maximize the “Sound, video and game controllers” from the list. You will see the audio driver. Right-click on “Realtek high definition audio CODEC” (It might be a different brand as well) and select “Update driver software”.
  • Select “Browse my computer for driver software” – Select “Let me pick from a list of device drivers on my computer”.
  • Select “High Definition Audio Device” (Not Realtek High Def...  This is important) and click Next. You will get a warning message but reply “Yes”.
  • Once windows have successfully updated the driver software, try playing the audio again and check.

Please let me know if this resolves the issue, or if you require further assistance.

Cheers :)


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DVortex
I am not an HP Employee
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