cancel
Showing results for 
Search instead for 
Did you mean: 
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
richgreenwood
New member
5 3 0 0
Message 1 of 4
226
Flag Post

Desktop does not connect to Wifi internet

HP Recommended
Pavilion pc2380ea
Microsoft Windows 10 (64-bit)

Hello all, help please

 

My desktop has been more and more difficult to connect to internet through WiFi. It connects to the network but not connected to  the internet.  We also have 2 laptops. 2 mobile's and a kindle fire which all connect ok in the same location.

 

I've used both Windows and HP support assistant to update the driver, disable and re enable the adapter. But no improvement.

 

The computer does not usually connect when I switch it on, if I leave it for an hour or so it usually connects ok and will usually stay connected but does often drop the connection for various lengths of time. 

 

Do you think the internal network card is faulty and is it easy / expensive to replace?

 

Thanks in advance

 

0 Kudos
3 REPLIES 3
The_Fossette
HP Support Agent
HP Support Agent
29,155 29,140 1,941 2,570
Message 2 of 4
Flag Post
HP Recommended

Hi @richgreenwood

 

Welcome to the HP Forums!

 

It is a great way to engage, post questions and find resolutions by working with specialists in the HP community.

 

I reviewed your post and I understand that you are having issues connecting to your wireless network.

 

I’d love to help!

 

Follow the below steps to fix this issue.

 

Open CMD as Admin:  Copy the following commands, and press Enter after each one.

 

netsh int tcp set heuristics disabled

netsh int tcp set global autotuninglevel=disabled

netsh int tcp set global rss=enabled

netsh int tcp show global  (Check if All settings have taken effect)

 

Reboot the system and see if it works.

 

If the issue persists, follow the steps in the below link.

 

http://hp.care/2c86VnP

 

Let me know how it goes and you have a good day ahead.

 

If the information I've provided was helpful, please give us some reinforcement by clicking the "Accepted Solution" and "Kudos" buttons, that’ll help us and others see that we’ve got the answers!

 

Take care!

Cheers!

The_Fossette
I am an HP Employee

richgreenwood
Author
New member
5 3 0 0
Message 3 of 4
Flag Post
HP Recommended

Hi and thanks very much for taking the time to help. Another helper had already suggested a solution

( http://ftp.hp.com/pub/softpaq/sp71501-72000/sp71571.exe )  which I have actioned and it seems to have sorted the problem out.  I'll let you all know but in the meantime thanks again for taking the time to offer a solution.

 

Much appreciated.

 

Regards

 

Richard

0 Kudos
The_Fossette
HP Support Agent
HP Support Agent
29,155 29,140 1,941 2,570
Message 4 of 4
Flag Post
HP Recommended

Hi @richgreenwood

 

Thank you for posting back.

 

Perfect, I am really glad to hear that! 

 

If any other questions arise, please feel free to write back to me.

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

0 Kudos
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation