Power supply light is on and solid. Fans are on. Monitor is on just not getting input from case. Wall outlets are fine. Cables are fine. Dust gone. I unplugged and replugged all the connections I could get to. We replaced the 2032 coin battery, but then when it didn't work we put the old one back, the way it was. We removed RAM to look at it and I assured it's back in place.
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As I understand the computer is not booting into windows anymore,
Don't worry as I have a few steps to help you get through this concern,
Although, I need a few details to provide an accurate solution:
Was any update process interrupted, recently?
When was the last time it worked (date)?
What are the product name and a number of your PC? (Ensure you don't share any personal information such as serial, phone number, email ID, etc..).
Have you attempted any steps of your own to solve the issue?
The fact that there are lights turned on at the power button, AC adapter and capslock confirms there is power being supplied,
However, since the computer isn't booting to windows, please attempt the below steps:
Let me know if those steps worked for you. If they did, that’s awesome! Give us some reinforcement by clicking the solution and kudos buttons, that’ll help us and others see that we’ve got the answers! Good Luck.
Riddle_Decipher I am an HP Employee
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