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Alohalani93
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Desktop says wireless prnter not connected to network or internet. Printer says is connected.

HP Recommended
Pavilion Slimline s5220y
Microsoft Windows 10 (64-bit)

Pavilion Slimline s5220y says wireless printer HP Officejet Pro 8620 is not connected to newwork and I cannot print computer document.  Printer configuration page says network status is "ready" and Internet is "connected.  Should I uninstall printer from computer and reinstall printer?  Or what should I do?

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iomare
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Message 2 of 2
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HP Recommended

Hi,

Try uninstalling the printer and drivers from desktop and reinstalling with the latest drivers wich you can fin online:

 

http://support.hp.com/us-en/drivers/selfservice/HP-Officejet-Pro-8610/8620/8630-e-All-in-One-Printer...

 

Hope it helps,

David

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