Ask questions. Help others.
The HP Community is here for you.
Post new question
Question
Reply
 
Note on archived topics.
This topic has been archived. Information and links in this thread may no longer be available or relevant.
If you have a question create a new topic by clicking here, or click on "Post new question" above and select the appropriate board.
Student
Posts: 1
Member Since: ‎04-26-2012
Message 1 of 2 (187 Views)

Disk drive will not open, and when I got it open it does not read.

My disk drive will not open when button is pushed and when I want to burn a CD it will read?   Any resolutions?

0 Kudos
Associate Dean
Posts: 5,903
Member Since: ‎01-21-2012
Message 2 of 2 (184 Views)

Re: Disk drive will not open, and when I got it open it does not read.

Hi

 

Please try these steps might help you to resolve your issue.

 

 

1) Just try to use a soft Eject and check if that works, Start -> Computer -> Right click on the CD/DVD drive and the select Eject.

 

2) Go to device manager then uninstall the driver then restart the unit and have it.

 

3) Try doing a system restore to date where unit was working fine.

 

 

 

Let us know how it goes!

"I work for HP."
****Click the (purple thumbs up icon in the lower right corner of a post) to say thanks****
****Please mark Accept As Solution if it solves your problem****

Regards
Manjunath
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation