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05-13-2016 01:05 AM
I purchased this All in one new, i asked the computer shop to increase RAM from factory supplied 8GB to the max possible 16GB. They tell me if they open the computer up and break the seal the warranty is null and void. Is this the case or not, i dont see the point in buying a computer and not being able to increase RAM until the warranty period ends, why make a 16GB if i can only have 8GB.
05-14-2016 09:02 AM
Thanks for becoming a member of the HP Support Forums. I understand you have questions about upgrade the memory. I will be glad to help you.
Change to memory does mot void the warrnaty, as long as test memory.
See page 47 of the Maintenance and Service Guide.
The memory 8-GB memory module (PC3L-12800, 1600-MHz, DDR3) part number 693374-005 can be purchase from HP Part Surfer. Select the country or region on right then enter the part number.
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