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‎11-26-2015 03:13 AM

HP Recommended
Product: Wireless Keyboard RK713A
Operating System: Microsoft Windows 10 (64-bit)

After installing windows 10 in my HP TouchSmart 600 Computer, constantly appears a message asking to change the battery of my wireless keyboard. But the batteries are new. I need the Wireless Keyboard drive HP RK713A model for Windows 10.

1 REPLY 1

‎11-27-2015 12:11 PM

HP Recommended

Hi there @RK713A,

Welcome to the HP Support Forums! It is a great place to find the help you need, from other users, HP experts and other support personnel. I understand that you are getting a battery warning message related to your wireless keyboard since upgrading to Windows 10. I am happy to help you with this.

 

Try using the HP Support Assistant to update all of your drivers with the most current versions available.
HP PCs - Using HP Support Assistant (Windows 10, 8, 7)

If it does not find a driver for the keyboard itself, then if you have a driver for it that you have previously downloaded for an older operating system, you can try installing the driver using compatibility mode. How to: Install and Update drivers in Windows 10

 

Please let me know how that works for you, and if it does resolve your issue, please mark this post as a solution. Kudos would also be appreciated.

Malygris1
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
Click Kudos Thumbs Up on the right to say “Thanks” for helping!
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