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‎11-26-2015 03:13 AM

HP Recommended
Product: Wireless Keyboard RK713A
Operating System: Microsoft Windows 10 (64-bit)

After installing windows 10 in my HP TouchSmart 600 Computer, constantly appears a message asking to change the battery of my wireless keyboard. But the batteries are new. I need the Wireless Keyboard drive HP RK713A model for Windows 10.

1 REPLY 1

‎11-27-2015 12:11 PM

HP Recommended

Hi there @RK713A,

Welcome to the HP Support Forums! It is a great place to find the help you need, from other users, HP experts and other support personnel. I understand that you are getting a battery warning message related to your wireless keyboard since upgrading to Windows 10. I am happy to help you with this.

 

Try using the HP Support Assistant to update all of your drivers with the most current versions available.
HP PCs - Using HP Support Assistant (Windows 10, 8, 7)

If it does not find a driver for the keyboard itself, then if you have a driver for it that you have previously downloaded for an older operating system, you can try installing the driver using compatibility mode. How to: Install and Update drivers in Windows 10

 

Please let me know how that works for you, and if it does resolve your issue, please mark this post as a solution. Kudos would also be appreciated.

Malygris1
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
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