Note on archived topics.

This topic has been archived. Information and links in this thread may no longer be available or relevant.
If you have a question create a new topic by clicking here and select the appropriate board.
77-77-77 Student
Student
1 0 0
Message 1 of 3
324
Flag Post
HP Recommended

Dual monitors not working when connected to HDMI

Envy 750-197c
Microsoft Windows 10 (64-bit)

System has two HDMI ports and one DVI. The DVI supports a monitor and HDMI is advertised as supporting two monitors. Neither of the HDMI ports are working. Contacted HP support and was told to return for warranty work (1 day old tower). Returned to store for replacement contacted HP support with second tower and was told same, return for warranty work. Contacted online support from another company went through several operations, drivers different connections, both monitor and TV and finally was told tower #2 was also defective. HP Envy 750-197c windows 10

0 Kudos
2 REPLIES
Retired
Retired
5851 347 625
Message 2 of 3
290
Flag Post
HP Recommended

Dual monitors not working when connected to HDMI

Hello @77-77-77,

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.

If you are unfamiliar with how the Forum's private message capability works,
this post has instructions.

 

Please let me know if this information helps you resolve the issue by marking this post as "Accept as Solution", this will help others easily find the information they may be looking for.  Also, clicking the Thumbs up below is a great way to say thanks!

 

Have a great weekend!

SDF15
I work on behalf of HP

Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
Click the Thumbs Up to say “Thanks” for helping!
0 Kudos
cnj2016 Student
Student
1 0 0
Message 3 of 3
238
Flag Post
HP Recommended

Dual monitors not working when connected to HDMI

hallo

sdf15 as hp support agent. i too am having great difficulties with hdmi and 2 monitors. hp state it is a driver issue. amd state it is an hp issue. no-one has an answer except - there are a lot of pc being shipped back for repair. and just look at the number of queries being raised !!!

 

so what do we do - ship back - 2 weeks without pc - no can work - will hp replace with back up or how do we get this sorted. hp germany deny any issue.

so do i ask for refund and spend  €700 with another company - sounds crazy - unless anyone has a better idea or a plan ?

please let me know asap thank you

0 Kudos

Note on archived topics.

This topic has been archived. Information and links in this thread may no longer be available or relevant.
If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation