Ask questions. Help others.
The HP Community is here for you.
Post new question
Question
Reply
 
Note on archived topics.
This topic has been archived. Information and links in this thread may no longer be available or relevant.
If you have a question create a new topic by clicking here, or click on "Post new question" above and select the appropriate board.
Honor Student
Posts: 3
Member Since: ‎04-28-2009
Message 1 of 2 (635 Views)

Dv3550ez Fingerprint Reader conflict with CD ROM

Hi There,

I just purchased new DV3550ez . After initial installation , I noticed that fingerprint reader not working . I spoke with Support team as per their advise , reinsalled everything from scratch but fingerprint reader always says  " fingerprint reader is not connected" However , if I remove CD Rom , it comes back .

Installed the updates , drivers but still same problem.

Any idea or suggestion ? I dont see any error in eventlog.

 

Thanks in advance

 

0 Kudos
Honor Student
Posts: 3
Member Since: ‎04-28-2009
Message 2 of 2 (633 Views)

Re: Dv3550ez Fingerprint Reader conflict with CD ROM

Sorry , wrong place for this platform.

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation