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Email from Marc Andersen <research@hpcomputerlabs.com> that appears to be bogus

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Anyone elese get this email?

Body of text first:

Entire email with headers follows

Good day,

This is Marc Andersen head of the R and D section for HP Computers. We sincerely apologize for this unsolicited email. However, as the official research and development team for HP, we feel it is our sole responsibility to issue this advisory not only to our loyal customers but to all computer users as well.

We have been getting reports over the last week of the sudden emergence of a new version of the Blackmal computer virus. This virus infects the computer's core and deletes files with such precision that even the most popular security program out there can't prevent or even detect.

As of the moment we have received over a million confirmed reports of total computer data wipe out without the chance of file recovery. Please be aware that besides HP computers, we have also received reports coming from other brand users as well.

This is very serious.

Currently, there are only a very few antivirus software that are capable in blocking this virus - 3 to be exact. So we took it upon ourselves to test and research the capabilities of each antivirus program. Rigorous split testing has been done on each program and based on our findings we have found out that Kaspersky Antivirus is the only one capable of deleting the virus in the core processor.

So at this point we highly advise that you secure a copy of the software ASAP. We want to stress out that we are not in any way affiliated with Kaspersky. The reason for our recommendation solely revolves around our best efforts to protect all computer users. If you already own the Kaspersky antivirus program, you may still need to update. You can get your copy via the link below.

{link removed}

It is very important that you install the program as soon as possible as your computer's information and security are at stake. If you have questions or clarifications, please don't hesitate to email us at

Please add our email address to your contact list to make sure that you will be receiving our updates in the next few weeks. Furthermore, please forward this email to your friends and relatives to spread the word of this issue. Rest assured we are doing everything we can to resolve this, and we highly appreciate your patience and cooperation during these times.

With headers:
x-store-info:J++/JTCzmObr++wNraA4Pa4f5Xd6uensydyekesGC2M= Authentication-Results: hotmail.com; spf=pass (sender IP is 50.31.43.230) smtp.mailfrom=bounces+906400-f64d-=hotmail.com@noreply.hpcomputerlabs.com; dkim=pass header.d=noreply.hpcomputerlabs.com; x-hmca=pass header.id=research@hpcomputerlabs.com X-SID-PRA: research@hpcomputerlabs.com X-AUTH-Result: PASS X-SID-Result: PASS X-Message-Status: n:n X-Message-Delivery: Vj0xLjE7dXM9MDtsPTE7YT0xO0Q9MTtHRD0xO1NDTD0w X-Message-Info: NhFq/7gR1vRiZrrwc1ZPTktjzfbeLU3D4sjpZgiZxhbxveKEpyLszK8Ko1KaNtVPDtdG7VCAzCnr/ru/T7xq9vfbKpE5O2m4MKcFCB8HDYqK3nKK2VCNNRWX9X4gcpqLbVsYlZO9hRUSgmtLrrwJhYMAuvfly2+q/iaQFqakOvBDb5JpoKY3EOGXCXWMnU+v/Q+BtHzS8xq8kyoVmJy31S3PSanmq1B+ Received: from o1.noreply.hpcomputerlabs.com ([50.31.43.230]) by COL0-MC3-F43.Col0.hotmail.com with Microsoft SMTPSVC(6.0.3790.4900); Sun, 20 Oct 2013 05:53:10 -0700 DKIM-Signature: v=1; a=rsa-sha1; c=relaxed; d=noreply.hpcomputerlabs.com; h=content-type:mime-version:content-transfer-encoding:from:to:reply-to:subject; s=smtpapi; bh=JSaT0y51WdXROiKsWZd0ZT0naFM=; b=YxzlbSMSdGomgALdWm Kdgh6IkvdQFxmVzmy+Bj67c2vBgdvbgRtjbkMSOlQyrgIVKP5vUrWcZuHKeAF16j NakYfugfqA/KPu9lvcqJuRAzjFpRtcy2rgTBhIaPG/c2qkVPiwxeWX2bLmm0lR6y AkdbtLGG93eH87jh7fpKnvuyg= Received: by filter-166.sjc1.sendgrid.net with SMTP id filter-166.6387.5263D1F75 Sun, 20 Oct 2013 12:52:07 +0000 (GMT) Received: from OTA2NDAw (unknown [10.42.83.122]) by localhost.localdomain (SG) with HTTP id 141d5ec3068.4ed3.40b250 for <research@hpcomputerlabs.com>; Sun, 20 Oct 2013 12:52:07 +0000 (GMT) Content-Type: text/plain; charset="utf-8" MIME-Version: 1.0 Content-Transfer-Encoding: quoted-printable From: Marc Andersen <research@hpcomputerlabs.com> o: @hotmail.com Reply-To: research@hpcomputerlabs.com Subject: Advisory: HP Security Message-ID: <1382273527.939163066264674@filter-166.sjc1.sendgrid.net> Date: Sun, 20 Oct 2013 12:52:07 +0000 (GMT) X-SG-EID: I67T83qZajAgJxYP51jrMFC6QgzOBA7DcyW55QWhF+nl5T0RAkRAyJzfF9FeDtQYxN4fS4oOn8qZPjDyBBn9zaaYwE2ABQKthA8LzQpEp9cbOgDs/8/tbXP6L7QZgd7T0/YHQ8Hu8cMHFTnQSn8sflTxaCNLSC6rDHnNHKJSTx4= X-SG-ID: VPWZYjw6GOzHdwkwPeoX9QiEbzQXX/gF9P8njHP5+LCQQEomkyIj2DlAbYh1vEBL2wbjP3+zacqoXhPXqRxKGVfRnfzQ8uEiZjJPxdv0a/bvmMSFIODcmpNyAV3ovEHJ/s22fv8pop0q11goqy5EoRX+lcTBAhJ5sWh57TtTn1jo1rK3e7Cr4HqIlOsVCMyI DKIM-Signature: v=1; a=rsa-sha1; c=relaxed; d=noreply.hpcomputerlabs.com; h=content-type:mime-version:content-transfer-encoding:from:to:reply-to:subject; s=smtpapi; bh=JSaT0y51WdXROiKsWZd0ZT0naFM=; b=RDvFmhcCeuN2ms+3n4 kw2m2ra+qWqYdEMH/b+pvDeG5qI9nfjYZOU9h+2tKC1eRVerUPnSGgblkAHAI0Wp 1kpUhvbFPAHDIH4mx/0f3LqM4+eErLvt6NTtlOEZqlVIx7ut/koDiHQcTF6li8G+ mezm1+dUw1jbtNc+MXVNvc3nU= Return-Path: bounces+906400-f64d-=hotmail.com@noreply.hpcomputerlabs.com X-OriginalArrivalTime: 20 Oct 2013 12:53:10.0467 (UTC) FILETIME=[54AA8130:01CECD93] Good day, This is Marc Andersen head of the R and D section for HP Computers. We sinc= erely apologize for this unsolicited email. However, as the official resear= ch and development team for HP, we feel it is our sole responsibility to is= sue this advisory not only to our loyal customers but to all computer users= as well. We have been getting reports over the last week of the sudden emergence of = a new version of the Blackmal computer virus. This virus infects the comput= er's core and deletes files with such precision that even the most popular = security program out there can't prevent or even detect. As of the moment we have received over a million confirmed reports of total= computer data wipe out without the chance of file recovery. Please be awar= e that besides HP computers, we have also received reports coming from othe= r brand users as well. This is very serious. Currently, there are only a very few antivirus software that are capable in= blocking this virus - 3 to be exact. So we took it upon ourselves to test = and research the capabilities of each antivirus program. Rigorous split tes= ting has been done on each program and based on our findings we have found = out that Kaspersky Antivirus is the only one capable of deleting the virus = in the core processor. So at this point we highly advise that you secure a copy of the software AS= AP. We want to stress out that we are not in any way affiliated with Kasper= sky. The reason for our recommendation solely revolves around our best effo= rts to protect all computer users. If you already own the Kaspersky antivir= us program, you may still need to update. You can get your copy via the lin= k below. {link removed} It is very important that you install the program as soon as possible as yo= ur computer's information and security are at stake. If you have questions = or clarifications, please don't hesitate to email us at Please add our email address to your contact list to make sure that you wil= l be receiving our updates in the next few weeks. Furthermore, please forwa= rd this email to your friends and relatives to spread the word of this issu= e. Rest assured we are doing everything we can to resolve this, and we high= ly appreciate your patience and cooperation during these times.

 

14 REPLIES 14
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I received the E-mail from "Mark Andersen" it looks bogus to me too.

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yep,  got it....I want to reply, but sometimes a reply is enough to open a virus.  Good luck.

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I got the same email. Looks bogus and dangerous.

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Any HP support peeps here wish to comment/explain/fix/send me a new super workstation as a reward or curse me out for calling a legitimate issue “bogus”?

 

I’m open to anything.

I AM an HP fan. I have 3 desktops & a laser printer.

 

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I got the email  also on my work email

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A new letter has arrived.  See below 

 

 

Good day,

 

This is Marc Andersen again here representing the R and D section of HP Computers. Thank you for responding to our email we sent a few days ago, if you haven't read it then please check your inbox or spam folder for the message.

 

As you may know by now, the Blackmal virus has affected millions of computers around the world. Currently the reports we get are numbered by the millions and still growing.

 

At this point it is really hard for us to keep up with all the reports from different parts of the region. And we are trully thankful that you are there to help us fight this issue.

 

For that, as a token of our appreciation for all of your efforts so far, we'd like to give you this $100 Starbucks gift card for you to enjoy. You can find this on the link below. Just enter in your email and follow the onscreen instructions to get it.

 

{Content Removed}

 

Once again, we highly appreciate the time and effort you've given us in helping fight the issue at hand. If you have any questions just feel free to email us at {Content Removed}

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These were also sent to me.

 

The worst part is...

 

The email address I use is created for the sole purpose of communicating with HP (it is HP@mydomain.com).

I use this email address ONLY for HP orders and email communication.

 

What this indicates to me is that HP's customer information has been compromised.

 

 

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Yeah from the very little research I did, the guy that works with HP is Marc Andreessen, not Marc Andersen. Pretty sure it's a virus.

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I just sent the link to this post via;

https://h41268.www4.hp.com/live/index.aspx?qid=11503

 

Maybe HP will respond NOW.

Thanks everyone for adding new details.

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