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ptakdrozdak
Level 1
8 5 0 0
Message 1 of 3
463
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Encountering BSOD (Page fault in a nonpaged area)

HP Recommended
Z230 Workstation
Microsoft Windows 8.1 (64-bit)

Hello there,

 

I am repeatedly encountering the BSOD on my Z230 Workstation (Windows 8.1 Pro 64), system saying “There was a problem with the computer and it needs to be restarted” (screenshot attached). Restart never happens, need to do a hard reset. It does not happen after or during the start up, computer appears to work normally for several hours, then it just dies.
Any idea, please?

IMG_0247.JPGThank you.
Jan

2 REPLIES 2
soccer_dan
Level 8
Level 8
1,195 865 75 131
Message 2 of 3
Flag Post
HP Recommended

Too many ways this can happen.  you can try to pinpoint the issue by checking what the crush dump shows. i have used Bluescreenview to see what was at the top of the heap when Windows crashed

 

Assuming the hardware is NOT the problem and the issue shows up sporadically, i would make sure you have the latest BIOS and drivers, and Windows updates

 

I recommend the use of HP SDM ( Softpaq Download manager - www.hp.com/go/sdm ) to update the system. When it runs and downloads the latest catalog,

    * select 'check for updates' tab - if not the default when you run SDM
    * install auto-checkmarked drivers, NOT the BIOS, at this point
        it may occasioanly suggest 2 versions of dirvers - select the latest one only
    * install any other (ONLY) drivers that show as Not Installed + Essential System Updates softpaq
    * select BIOS update (if needed) by itself and Install
DO NOT SHUTDOWN if the laptop beeps a few times during the BIOS update !!! Let it continue to final Reboot

I work for HP. However, all opinions and comments are my own.
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ptakdrozdak
Author
Level 1
8 5 0 0
Message 3 of 3
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Hi soccer_dan,

Okay, will try SDM, many thanks!

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